Simplus takes a root on the Southeast Asian market and dedicates to manufacturing high-quality household items. We produce well-designed, reliable, easy-to-use and cost-effective smart products to make life up easily. From personal healthy to home improvement, we help you make the most of every day.
We concentrate on giving a full of individualization and quality home with selected products. No matter the size of space you're living in , we keep considering all kinds of needs for your daily life. A good appliance can enrich your life with lots of happiness. Delivering you a cozy and perfect/stylish home makes Simplus upholds the product concept of positiveness and experience details oriented.
We would like to redefine the meaning of home appliance for daily life and break the mindset of mono-definition of beauty and design. Therefore, our products adhere to these three basic principles of ”Qualified materials", ”Fashionable Innovation", and ”Easy to Use". Above all, we dedicate to build a new home full filled with quality reliable and creative household products.
Our goal is to offer you the best customer experience, no matter where you live. Every day, we carefully keep track of our shipping service, ensuring that we provide the highest levels of responsiveness to you at all times.
Fee: Free Shipping For most countries.
Processing time: All orders are shipped out within 3 business days of purchase.
Delivery time: It usually takes 7-10 business days for your package to be delivered, so you can sit back and relax, worry-free.
*Due to COVID-19 shipping time may vary.
Please verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to.
When encountering with force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits.
We take every reasonable precaution to ensure that products are not damaged, If the item is damaged in transit, please immediately contact us at firstname.lastname@example.org within 3 business days after receiving shipping.
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Line OA: @simplusth. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Line OA: @simplusth
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Exceptions / non-returnable items Certain types of items cannot be returned, like personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember that it can take some time for your bank or credit card company to process the refund too.
You can always contact us for any order questions at Line OA: @simplusth