Getting SimplusCoins:
Purchases to get
- Purchase full-price products in the Member Mall to collect SimplusCoins (S Coins) based on the actual payment amount, unless otherwise specified.
Cash discounts (e.g. exclusive coupons, promotional discounts) are excluded from the rebate base. Special rules during campaigns apply as displayed on event pages. - S Coins Crediting Timeline:
A.Orders in the Member Mall: Credited within 7 working days after order completion.
B.Online platform purchases: Input and bind the order number in Simplus Club. S Coins credited within 15 working days after order completion.
C.Offline official store purchases: Input and bind the order number in Simplus Club. S Coins credited within 7 working days after purchase.
Note: During promotions or system maintenance, S Coins crediting or tier updates may be delayed. If an order is returned/refunded, membership tiers and S Coins will be adjusted based on the final transaction amount. Exchanges will also trigger adjustments.
- Orders imported from external channels earn S Coins at 1:1 ratio (based on actual payment). Purchases in the Member Mall earn S Coins at 1:1.1 ratio.
- S Coins are earned at tier-specific ratios:
Member Mall purchases: 1.1x the actual payment.
External platform purchases: 1x the actual payment.
- Ratios are calculated based on the membership tier at the time of purchase.
Non-full-size purchases (e.g., birthday gifts, paid samples, shipping fees, S Coins redemptions, lottery prizes) do not qualify for S Coins or tier calculations. Contact customer service for inquiries.
Interactions to get:
- Participate in official Simplus campaigns (e.g., mini-programs) to earn S Coins. Specific rules are stated on activity pages.
- S Coins do not expire unless otherwise specified.
Redemption Rules:
- S Coins can only be used for discounts in the Member Mall. The discount ratio per order is displayed on the checkout page and applied automatically.
- You can use your S-Coins to participate in activities organized through Simplus official channels. Specific details regarding activity content, eligibility requirements, quantity limits, and rules shall be subject to the descriptions on the respective activity page.
- If an order is returned/refunded, redeemed S Coins will be deducted from your account. If insufficient, the refund amount will be adjusted accordingly.