Simplus X Butterbear GWP Participation Guide

Simplus x Butterbear Limited Edition Content Card Collection Event Rules

Thank you for supporting the Simplus x Butterbear collaboration series! We are excited to introduce the limited-time "Butterbear Content Card" collection challenge. Complete the card collection to redeem exciting prizes! Please read the detailed participation and redemption process below:

Step 1: Make a Purchase

During the event, every purchase of any Simplus x Butterbear collaboration product, either online or offline, will randomly receive one Butterbear Content Card. One card per order.

Step 2: Collect the Cards

Successfully collect three different colored cards.

Step 3: Post on Social Media

Post on Instagram or Facebook with the following content:
✔️ A photo of the three stacked cards (each circle should show the Butterbear figure), with the purchase ID written on the top right corner of each card.
✔️ A photo of you using the Simplus x Butterbear product.
✔️ Share your experience and order information include the following details:

For online customers:

Please send a screenshot of your order showing the status as "Completed" along with the order number.

For customers who purchased products at Big-C branches:

Please send a photo of the receipt with the bill number clearly visible.

-Tag our official Simplus accounts:
Facebook: @Simplus Thailand
Instagram: @simplusappliance
Hashtag: #SimplusxButterbear

For Malaysia:
Facebook: @Simplus_MY
Instagram: @simplus_my
RedBook: @Simplus Home Appliance
Hashtag: #SimplusxButterbear

Step 4: Wait for Your Surprise

After posting, we will review your content. Once approved, we will send you your exclusive surprise gift! 🎁

📌 Redemption Period: 2025/06/01 - 2026/04/30
📌 Order Period: 2025/06/01 - 2025/12/31
💛 Exclusive Prize Pool:
Thailand: 500 sets of Gift With Purchase
Malaysia: 300 sets of Gift With Purchase

📌 Card Collection Instructions
🎴 Card Issuance
Cards will be randomly included with the shipped product. The design and color of the card are randomly assigned, and we cannot accommodate specific requests. Thank you for your understanding and support!

🔁 Handling Duplicate Cards
If you collect duplicate cards, we recommend continuing to support the collaboration products or following Simplus’s official accounts. We will occasionally run promotional activities, so stay tuned!

📦 Missing/Damaged Cards Claims
If you discover a missing or severely damaged card during unboxing, please submit a complete unboxing video (showing the outer packaging, all products, and accessories inside the box) on the same day you receive the package. After verification, we will arrange a one-time random card replacement. Claims without a valid video or evidence cannot be processed.

🗂️ Card Storage Reminder
Please keep your cards safe, collect three different colored cards to be eligible for redemption. Once redeemed, the cards will be considered collected and non-returnable.

📅 Event Timeline
🛒 Order Period: 2025/06/01 - 2025/12/31
🎁 Redemption Period: 2025/06/01 - 2026/04/30 (posts must be made and submitted during this period)
⚠️ Failure to post or complete the redemption process by the deadline will be considered as automatic forfeiture of the prize.

🎁 Prize Distribution Instructions
📋 Review Process
We will complete the content review within 3 business days of receiving your post. Once we confirm the post includes all required elements (photo of stacked cards, product image, experience text, order number screenshot, @Simplus official account tag, and #SimplusxButterbear hashtag), we will proceed with prize distribution.

🚚 Prize Shipping
After approval, our customer service team will contact you within 14 working days to collect your shipping information and prizes will be shipped within 7 business days after approval, and you will be notified with a tracking number. Please ensure your contact details and shipping address are accurate. If you have not received your prize after 10 business days, please contact our official customer service for assistance.

💬 Customer Support
If you have any questions, feel free to reach out through the official Simplus platform, platform accounts, or our official customer service email at service@simplus.online. We are happy to assist you!

💛 Simplus and Butterbear wish you success in collecting all your cards and unlocking your exclusive surprise!

Simplus x Butterbear Card Collecting Event FAQ

Hello! Here’s some important information about collecting cards for this collaboration event:

📌 Card Distribution

With every order, you will receive one randomly selected Butterbear hollow cartoon card. Thank you for your understanding and support! ✨

📌 Duplicate Cards

If you happen to receive duplicate cards during your collection, we recommend continuing to purchase collaboration products to increase your chances of completing the set.
Also, be sure to follow the official Simplus accounts for surprise events and updates coming soon!

📌 Missing / Damaged / Lost Cards

If you find a card missing or obviously damaged upon unboxing, please provide a complete unboxing video on the day you receive your package (showing the outer packaging and all contents inside) as proof for your claim.

📌 Card Collection Reminder

Please keep all your cards safe! Only by collecting three different colored cards can you redeem exclusive limited-edition GWP gifts! 🎁

Enjoy your 1 year warranty

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*If you have any questions, feel free to contact us anytime. We will continue updating card news and redemption rules to ensure every Simplus supporter enjoys a smooth and enjoyable experience. 💛